Help & FAQ

How do I add a product?

From the Products dashboard, click Add Product. Enter the brand and model (required), plus a serial number, GTIN, or color if you have them. On mobile, you can scan a barcode or take a photo of the product label to fill in the details automatically.

How do I upload a receipt or warranty document?

Open a product's detail page and go to the Documents tab. You can upload a PDF, JPEG, PNG, or HEIC file — a photo of a paper receipt works fine. Once uploaded, you can request an AI-generated summary of your warranty coverage from the same tab.

How does the 12-month warranty work?

A warranty is created automatically when you register a product, starting from the purchase date you enter (not the date you registered it). You'll get email reminders at 30, 14, and 7 days before it expires, and again the day it expires.

How do recall alerts work?

We check your registered products against known recalls. If one matches, you'll see an alert on your dashboard and get an email for high-severity recalls. Recall matching is best-effort — always confirm directly with the manufacturer if you're concerned about a specific product.

What happens to my data?

We only collect what's needed to run the service, and we don't sell your data. See the Privacy Policy for the full details on what we store and how it's used.

How do I delete my account?

Go to Account from the dashboard header and choose Delete Account. This permanently deletes your profile, product registrations, ownership records, warranty and document data — this can't be undone. You'll get a confirmation email once it's done.

Something else — how do I get help?

Email us at support@kubelinc.com and we'll get back to you.